Privacy policy

Privacy Policy

Last updated: March 5, 2025

This Privacy Policy describes how Ambassade de la Beauté Sàrl ("we," "us," "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from biologique-skincare.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with the "Last updated" date. Your continued use of the Services constitutes acceptance of any changes.

1. How We Collect and Use Your Personal Information

We collect personal information about you from various sources to provide and improve our Services. The information we collect varies depending on how you interact with us.

Personal Information We Collect

We may collect the following types of personal information:

  • Information You Provide Directly:

    • Contact details: Name, address, phone number, and email.

    • Order details: Billing and shipping address, payment confirmation, email, and phone number.

    • Account information: Username, password, security questions, and account preferences.

    • Customer support information: Any communication you have with us.

  • Information We Collect Automatically:

    • Usage data: IP address, browser type, network connection details, and interactions with the Site.

    • Cookies and tracking technologies: Pixels, web beacons, and similar technologies to enhance the user experience.

  • Information from Third Parties:

    • Shopify, our e-commerce platform, provides account-related services.

    • Payment processors collect payment details securely.

    • Advertising and analytics partners may collect behavioral and demographic data.

How We Use Your Personal Information

We use your personal information to:

  • Provide and improve our products and Services.

  • Process transactions and fulfill orders.

  • Facilitate online skin diagnosis consultations.

  • Send order confirmations and updates.

  • Enhance security and prevent fraud.

  • Deliver targeted marketing communications (if consent is given).

  • Comply with legal obligations and enforce our Terms of Service.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Store user preferences.

  • Analyze website performance.

  • Personalize advertising.

You can manage your cookie settings through your browser. Blocking cookies may impact site functionality. More details can be found in Shopify’s Cookie Policy.

3. How We Share Your Information

We may share your personal information in the following circumstances:

  • With service providers: Payment processors, IT providers, and logistics partners to fulfill orders.

  • With business partners: For marketing and operational purposes, if permitted.

  • For legal reasons: To comply with applicable laws, court orders, or government requests.

  • In a business transaction: In the event of a merger, sale, or restructuring of our business.

We do not sell or share your personal information for profit.

4. Data Security and Retention

We implement security measures to protect your personal information. However, no online transmission is completely secure.

We retain your data only for as long as necessary to:

  • Fulfill orders and provide Services.

  • Comply with legal and tax obligations.

  • Resolve disputes and enforce agreements.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of your personal data.

  • Right to Rectification: Request corrections to inaccurate or incomplete data.

  • Right to Deletion: Request deletion of your data, subject to legal retention requirements.

  • Right to Object or Restrict Processing: Limit how we use your data under certain circumstances.

  • Right to Withdraw Consent: Opt out of marketing communications at any time.

  • Right to Data Portability: Request a structured, machine-readable copy of your data.

To exercise these rights, contact us at sales@biologique-skincare.com.

6. International Data Transfers

Your data may be processed outside of your country of residence. We ensure compliance with Swiss and EU data protection regulations, including the use of Standard Contractual Clauses for international transfers.

7. Children's Privacy

Our Services are not intended for children under 16 years of age. If we discover that we have collected personal data from a minor, we will delete it promptly.

8. Third-Party Websites and Links

We may link to external websites. We are not responsible for their content, privacy policies, or security practices. Please review third-party policies before interacting with their services.

9. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 Email: sales@biologique-skincare.com

For legal compliance, Ambassade de la Beauté Sàrl is the data controller of your personal information.