Refund policy

Return Policy

Thank you for choosing Ambassade de la Beauté for your cosmetic needs. We are committed to providing high-quality products and ensuring your complete satisfaction. Please review our return policy below:

1. Return Eligibility

  • Defective Products Only: We accept returns exclusively for products that are defective or damaged upon arrival.

  • 14-Day Return Window: Returns must be initiated within 14 days from the date you received your order.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • Original Packaging: The product must be returned in its original, unopened, and undamaged packaging.

  • Unused Product: The product must be unused and in the same condition as received.

  • Proof of Purchase: A valid receipt or proof of purchase is required to process the return.

3. Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

  • Opened or Used Products: Once the product packaging has been opened or the product has been used, it is not eligible for return unless defective.

  • Customized or Special Orders: Items that were customized or specially ordered based on customer requests are non-returnable.

4. How to Initiate a Return

If you have received a defective or damaged product, please follow these steps to initiate a return:

  1. Contact Us

  2. Provide Necessary Information

    • Order number

    • Description of the defect or damage

    • Photographs of the defective or damaged product (if applicable)

  3. Receive Return Instructions

    • Our support team will provide you with detailed return instructions, including the return address and any required documentation.

5. Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

  • Defective Products: If the return is due to a defect or damage, we will cover the return shipping costs.

6. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

  • Approved Returns:

    • Refund Method: Refunds will be processed to your original method of payment.

    • Refund Timeframe: Refunds will be issued within 7-10 business days after return approval.

  • Rejected Returns:

    • If the product does not meet the return eligibility criteria, we will notify you, and the product will be returned at your expense.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a defective product, please follow the return process and place a new order for the desired item.

8. Contact Information

For any questions or concerns regarding our return policy, please contact us: